Return & Refund Policy

At Kitchen Nest, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may return eligible items within 30 days of receiving your order.

To qualify for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all accessories and parts.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products caused by improper use.
• Personalized or custom-made items.
• Gift cards.
• Clearance or final sale items.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the issue, and we'll work to provide a replacement or refund.

Refunds

Once your returned item is received and inspected, we'll notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping

If the return is due to our error (wrong or defective item), we'll cover the return shipping cost.

For returns due to a change of mind, customers are responsible for return shipping costs unless otherwise stated.

Order Cancellations

Orders can be canceled before they are processed for shipment. Once an order has shipped, it cannot be canceled and must follow the return process.

Contact Us

If you have any questions about returns or refunds, please contact us through our Contact Us page or by email.